Ivy Flats are processed and ready to ship within 1-2 business days. This does not include the shipping time. Shipping times vary and depend on the City and State you live in. Shipping time could be between 3-7 business days. If an item is on backorder, the processing and shipping times will change. At the time of order, you will be made aware if the particular item you have selected is not available. All shipping times are quoted after the order is processed.
We will gladly accept returns and exchanges on Ivy Flats. Please contact Ivy Soles within 7 days of delivery and ship the items back to us within 14 days of delivery. The item(s) must be in its original condition and the purchaser is responsible for all shipping fees.
Ivy Slippers are processed and ready to ship within 4-6 business days. This does not include shipping time. Shipping times vary and depend on the city and state you live in. Shipping time could be between 3-7 business days. All Ivy Slippers are customized just for you, therefore all sales are final and a refund or exchange is not accepted.
If your items were damaged during shipping a full refund will be given or the product will be replaced. Please contact us immediately.
IVY SLIPPERS ORDERS WILL NOT BE REFUNDED DUE TO SIZING. THEY ARE A ONE SIZE FITS MOST (WOMEN UP TO SIZE 11) THEY ARE NOT RECOMMENDED FOR WOMEN'S SIZES 7.5 AND BELOW.
The slippers are considered to be novelty, a little thin and not intended for long term wear. With this knowledge, no refunds will be given because of the quality of the slippers.
All items are shipped thru USPS.